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PetsBest

Pets Best Insurance Services, LLC, offers comprehensive and customizable pet insurance policies for dogs and cats in the United States. Founded in 2005 by Dr. Jack Stephens, who launched the first pet insurance company in the US, Pets Best is dedicated to ending the financial dilemma pet owners face when their pets need significant medical care. This review will cover Pets Best’s insurance options, benefits, limitations, and customer feedback to provide a detailed overview of what pet owners can expect from their services.

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pets best
PetsBest
  • Coverage: Accidents, Illnesses, and Routine Care.
  • Providing comprehensive pet insurance plans forover 750,000 pets
  • Online Claim Submissions
  • 24/7 Pet Helpline
Excellent
8.4
Read More

Plans and Coverage

Pets Best offers three primary plans: Accident Only, BestBenefit Accident and Illness, and a Wellness Routine Care plan as an add-on. The Accident Only plan covers new accidents and is designed as a budget-friendly option. The BestBenefit Accident and Illness plan provides comprehensive coverage for accidents, illnesses, cancer treatments, hereditary conditions, emergency visits, and surgeries, among other things. The Wellness Routine Care plan can be added to the BestBenefit plan to cover routine and preventive care expenses such as vaccinations, annual exams, and spaying/neutering.

Customization Options

Pets Best allows pet owners to customize their plans with various annual limit, deductible, and reimbursement rate options. Deductibles can be selected from $50 to $1,000, reimbursement rates from 70% to 90%, and annual limits from $5,000 to unlimited, depending on the policy. This flexibility helps pet owners tailor their pet insurance to fit their budget and their pet’s needs.

Exclusions and Limitations

Like all pet insurance providers, Pets Best has exclusions. Pre-existing conditions, defined as conditions that occur before the policy start date or during a waiting period, are not covered. However, unlike some insurers, Pets Best offers a clear definition of what constitutes a pre-existing condition and is transparent about its policies. The Wellness plan is also subject to specific annual limits for different types of care.

Customer Service and Claims Process

Pets Best is known for its straightforward claims process and quick reimbursement times. Claims can be submitted online or through the Pets Best mobile app. In many cases, claims are processed in as little as five days, and direct deposit options are available for reimbursements. Pets Best also offers 24/7 pet telehealth services, providing policyholders with access to veterinary professionals at any time.

Pricing

The cost of Pets Best insurance varies based on the pet’s age, breed, the chosen plan, deductible, reimbursement rate, and coverage limit. Overall, Pets Best is known for its competitive pricing, especially for its comprehensive coverage options. The Accident Only plan is particularly affordable, offering a cost-effective solution for those primarily concerned with unexpected injuries.

Customer Reviews

Pets Best generally receives positive reviews from its customers, who often highlight the fast claims processing, customer service quality, and the affordability of plans. The ease of submitting claims and receiving reimbursements quickly is frequently praised. Some negative reviews mention confusion over what is considered a pre-existing condition and dissatisfaction with certain claims being denied under this clause.

Pros and cons PetsBest

Pros

Customizable Coverage: Pets Best offers a variety of coverage options, including accidents, illnesses, and optional wellness plans, allowing you to tailor a policy that suits your pet’s specific needs.

Affordable Options: Pets Best strives to provide affordable pet insurance policies, making it accessible to a wide range of pet owners.

Quick Claim Processing: Pets Best Pet Insurance aims for efficient claims processing, ensuring prompt reimbursement for covered veterinary expenses.

No Lifetime Limits: Pets Best does not impose lifetime payout limits, ensuring continuous coverage throughout your pet’s lifetime.

Transparent Policies: Pets Best is known for its transparent approach to policy terms, making it easier for pet owners to understand what is covered and what is not.

Cons

Premium Costs: While Pets Best offers customizable and affordable coverage, premiums may vary depending on factors such as your pet’s age, breed, and location.

Waiting Periods: Like most pet insurers, Pets Best Pet Insurance has waiting periods for certain conditions, meaning your pet won’t be covered for specific illnesses or injuries for a set period after enrollment.

Pre-existing Conditions: Pets Best, like many other insurers, does not cover pre-existing conditions, which can be a limitation if your pet has a history of health issues.

Deductibles and Copayments: Pet owners are required to pay deductibles and copayments as part of their policy, which can accumulate over time.

Annual Limits: Pets Best Pet Insurance has annual maximum payout limits, which may or may not be sufficient depending on your pet’s healthcare needs.

6
pets best
PetsBest
  • Coverage: Accidents, Illnesses, and Routine Care.
  • Providing comprehensive pet insurance plans forover 750,000 pets
  • Online Claim Submissions
  • 24/7 Pet Helpline
Excellent
8.4
Read More

Conclusion

Pets Best offers a range of pet insurance options that can suit various needs and budgets, with the flexibility to customize plans being a significant advantage. The company’s commitment to quick claims processing and excellent customer service further enhances its appeal. While potential customers should carefully consider the policy details regarding pre-existing conditions and wellness coverage limits, Pets Best remains a solid choice for those seeking reliable and affordable pet insurance. Whether you’re looking for basic accident coverage or comprehensive accident and illness protection, Pets Best provides options that can help mitigate the financial impact of veterinary care.

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